Incident Response Services in Saudi Arabia
Detection-to-containment support when something has already gone wrong, and the retainer work beforehand that determines how fast that containment actually happens.
The plan matters more before the incident than during it
NCA ECC-2:2024's Cybersecurity Resilience domain requires a tested incident response plan with defined roles and playbooks, and both ECC and NCNICC-1:2025 carry incident reporting obligations to the NCA within fixed timelines. An organisation discovering its reporting obligations during an active incident is already behind.
We provide both retainer-based incident response, so a call at 2am reaches a team that already knows your environment, and on-demand response for organisations without a retainer in place. Either way, the work is the same: contain, investigate, recover, and report, in that order and against a clock that does not pause for internal debate.
What incident response covers
Containment
Isolate affected systems and accounts to stop lateral movement, using pre-agreed actions where a retainer is in place so containment does not wait on a decision.
Forensic Investigation
Determine scope, root cause, and what was actually accessed, the difference between a contained incident and one that reopens weeks later.
Recovery Support
Restore affected systems from verified-clean backups or rebuilds, coordinated so recovery does not reintroduce the same weakness.
Regulatory Reporting
Support meeting NCA ECC and NCNICC incident reporting timelines, with documentation structured for what a regulator's review actually asks for.
Retainer vs. on-demand
Retainer
Fastest responsePre-agreed scope, escalation contacts, and containment authorisations in place before an incident, plus guaranteed response time SLAs.
On-Demand
No pre-agreement neededAvailable without a retainer, but response begins with scoping and access provisioning that a retainer would have already covered.
How response runs
Triage & Containment
HoursConfirm scope, isolate affected systems and accounts, stop active lateral movement using pre-authorised actions where a retainer exists.
Investigation
DaysForensic analysis to determine root cause, timeline, and what was accessed. This is what determines whether recovery is safe to begin.
Eradication & Recovery
Days to weeksRemove the attacker's foothold and restore systems from verified-clean state, closing the entry point rather than just the immediate symptom.
Reporting & Lessons Learned
1-2 weeksRegulatory reporting support where obligations apply, plus an internal report on what happened and what changes as a result.
What is included
Know your response gap before you need it
The Incident Response Readiness Assessment scores your detection, playbooks, and reporting readiness in about 15 minutes.
Incident Response FAQ
Find answers to common questions about our services